I have a USB3 card connected in back so will use that in the future.Ģ) booting. you are right, the USB cloning is connected to the front of the HP which has USB2. When connected, we will only see the HDClone screen, not your Windows screen.ġ) speed. Please wait for questions or instructions from our side then. You should see a pane with "Tech Support | Miray". After about 30 seconds, there should appear a monitor icon with a white screen (!) on the right side of the system bar (bottom bar).Ĥ. Start HDClone (restart if still running)ģ. Prepare the system to repeat the cloning (e.g. Please also prepare the remote session as follows:ġ. Please let me know what time you would like to start. We could make ourselves available between 6 am and 2 pm your time. If you would like to take this option, we ahould agree on a time, since we are six hours ahead. So in case there was an error at this point, we could save the time to complete the cloning. They could then analyze right away, whether all calculations are just as they should be. Therefore the tech team suggest to start another clone, supervised by one of our techs over remote assistance. The ways you cloned the drive should be fine and there is no indictaion of an issue happened during cloning. Our tech team has done a lot of research to find any clue for a potential issue in the log and also tried to reproduce it - unfortunately without finding an explanation for behavior you have observed.
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